International Student Recruitment Officer
Description
This is an exciting new opportunity for an ambitious and creative individual communicator to join the team at Claremont. At its heart, this is a role focused on building relationships with families and helping in the continued growth of this innovative school in East Sussex.
The International Student Recruitment Officer reports directly to the Head of Admissions and works closely with the Principal, Heads of School, Director of Boarding and Head of Marketing to ensure maximum recruitment and retention of students. The post holder will be expected to build a close working relationship with prospective parents, agents, teaching, administrative and other support staff in order to fully engage and involve the whole school community in the promotion of the School. The role would potentially involve some travel and there is the option of remote/part remote working for the right candidate.
Claremont is part of the International Schools Partnership (ISP), a global network of 86 schools spanning 5 continents. This role offers access to this network, with outstanding professional development opportunities and a chance to make a positive impact in the community. We welcome candidates from all sectors although previous experience of international recruitment is an advantage.
This School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history.
Job Description
Outline
The International Student Recruitment Officer is of central importance to the recruitment of
international students for both our Junior and the Senior Schools, and in maintaining and meeting target numbers. Under the direction of the Head of Admissions, the role of the International Student
Recruitment Officer is to lead student enrolment functions, advise on maximizing engagement with all stakeholders, and to deliver exceptional customer service. This role is crucial to the sustained growth of the schools and of Boarding, promoting Claremont as the school of choice internationally, and delivering the Amazing Learning message that is at the centre of all that we do.
international students for both our Junior and the Senior Schools, and in maintaining and meeting target numbers. Under the direction of the Head of Admissions, the role of the International Student
Recruitment Officer is to lead student enrolment functions, advise on maximizing engagement with all stakeholders, and to deliver exceptional customer service. This role is crucial to the sustained growth of the schools and of Boarding, promoting Claremont as the school of choice internationally, and delivering the Amazing Learning message that is at the centre of all that we do.
The International Student Recruitment Officer reports directly to the Head of Admissions and works
closely with the Principal, Heads of School, Director of Boarding and Head of Marketing to ensure
maximum recruitment and retention of students. The post holder will be expected to build a close
working relationship with prospective parents, agents, teaching, administrative and other support staff in order to fully engage and involve the whole school community in the promotion of the School. They will also work alongside the Head of Marketing, to further develop a coherent international marketing strategy and will represent the School at recruitment fairs and events, both domestically and internationally, always offering the highest levels of customer service.
The International Student Recruitment Officer is expected to be the UKVI Authorising officer for
Claremont.
• Location: You will be based at our Junior School with potential of remote working for right
candidate
• Line Manager: Head of Admissions
• Pay: Commensurate to experience + Bonus Scheme
ISP Principles
1. Begin with our children and students. Our children and students are at the heart of what we do.
Simply, their success is our success. Wellbeing and safety are both essential for learners and
learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and
following up on all concerns appropriately.
2. Treat everyone with care and respect. We look after one another, embrace similarities and
differences and promote the well-being of self and others.
3. Operate effectively. We focus relentlessly on the things that are most important and will make
the most difference. We apply school policies and procedures and embody the shared ideas of
our community.
4. Learn continuously. Getting better is what drives us. We positively engage with personal and
professional development and school improvement.
Key Responsibilities
1. Admissions, supporting proactive recruitment activities and achieve student recruitment
targets
• Be responsible for the effective management of the whole admissions process for international
students at the Prep and Senior Schools.
• Manage the enquiries from the Hubspot CMS database provided by the Head of Admissions,
and subsequently track all steps of the admissions procedure.
• In dealing with enquiries from prospective families, respond quickly and with intelligent
information relating to students’ specific needs, and ensuring warm, friendly, organised and
efficient customer journey at all times.
• Arrange visits and interviews, including tours or online meetings, ensuring that staff are fully
aware of expectations and organisation.
• Follow up each enquiry/visit/interview to secure a registration and formal application.
• Respond quickly to any enquiries received from agents who may enquiry on behalf of a
particular family.
• Discuss and record the reasons why any family does not wish to proceed to a formal application.
• Ensure that all children wishing to be enrolled have either been assessed with an appropriate
academic test or have been interviewed and met by the Head or a qualified member of the
academic staff. (This may include a meeting with the Head of Learning Support for children with
any learning difficulties).
• Where possible, arrange ́Taster Day ́ experiences and ensure that all staff involved are fully
informed with good notice given.
• Ensure that appropriate administration is completed for all new pupils joining, including
signatures of parents on Acceptance Forms, Terms and Conditions, Medical Forms and other
permissions slips as required by the School, as well as any CAS, student visa, flights, etc. for
international students, and that they are accurately recorded on the MIS system.
• Provide a comprehensive ́Joining Pack ́ for each new family prior to their child starting at the
School. (To include academic results, summer reading preparation work, information on
summer school etc).
• Liaise with the School Office on changes to current pupil numbers – whole school roll and
individual classes and ensure the Heads of School and Director of Boarding are kept informed of
all leavers and joiners.
• Coordinate the applications for scholarship assessments and communicate the details of those
applying to the Heads of Schools and their PA, and, once the assessments are complete, to
feedback the results to prospective parents and keep accurate records of those accepting, or
not.
• Act as the Tier 4 Authorising Officer to ensure compliance for Tier 4 sponsorship and ensure that
all UK Visa requirements are in place.
1. Admissions, supporting proactive recruitment activities and achieve student recruitment
targets
• Be responsible for the effective management of the whole admissions process for international
students at the Prep and Senior Schools.
• Manage the enquiries from the Hubspot CMS database provided by the Head of Admissions,
and subsequently track all steps of the admissions procedure.
• In dealing with enquiries from prospective families, respond quickly and with intelligent
information relating to students’ specific needs, and ensuring warm, friendly, organised and
efficient customer journey at all times.
• Arrange visits and interviews, including tours or online meetings, ensuring that staff are fully
aware of expectations and organisation.
• Follow up each enquiry/visit/interview to secure a registration and formal application.
• Respond quickly to any enquiries received from agents who may enquiry on behalf of a
particular family.
• Discuss and record the reasons why any family does not wish to proceed to a formal application.
• Ensure that all children wishing to be enrolled have either been assessed with an appropriate
academic test or have been interviewed and met by the Head or a qualified member of the
academic staff. (This may include a meeting with the Head of Learning Support for children with
any learning difficulties).
• Where possible, arrange ́Taster Day ́ experiences and ensure that all staff involved are fully
informed with good notice given.
• Ensure that appropriate administration is completed for all new pupils joining, including
signatures of parents on Acceptance Forms, Terms and Conditions, Medical Forms and other
permissions slips as required by the School, as well as any CAS, student visa, flights, etc. for
international students, and that they are accurately recorded on the MIS system.
• Provide a comprehensive ́Joining Pack ́ for each new family prior to their child starting at the
School. (To include academic results, summer reading preparation work, information on
summer school etc).
• Liaise with the School Office on changes to current pupil numbers – whole school roll and
individual classes and ensure the Heads of School and Director of Boarding are kept informed of
all leavers and joiners.
• Coordinate the applications for scholarship assessments and communicate the details of those
applying to the Heads of Schools and their PA, and, once the assessments are complete, to
feedback the results to prospective parents and keep accurate records of those accepting, or
not.
• Act as the Tier 4 Authorising Officer to ensure compliance for Tier 4 sponsorship and ensure that
all UK Visa requirements are in place.
2. Support maximum student intake and retention
● Assist the Head of Admissions with the completion of regular KPI reports by tracking
information and keeping records up to date at all times, providing real-time forecasting
numbers for registered and prospective students.
● Liaise with the Heads of Key Stages and/or Schools to arrange transition events for parents,
working closely with teaching staff in order to monitor movement, and with the Heads of School
in arranging personal meetings with families in order to help with retention of non-natural
leavers.
● Establish and grow relationships with educational agents globally, ensuring you maintain a good
level of knowledge of the international student offer at all times.
● When appropriate, to visit new and existing markets to promote the school’s admission
priorities.
● Be aware of market conditions, recruitment trends, emerging markets etc; keep relevant school
staff updated and feed these into strategy and activities.
3. Engagement through brand awareness and external partnerships
● In consultation with the Head of Admissions and working closely with the Director of Boarding
and Head of Marketing, devise and embed an effective international student recruitment
strategy and action plan, including the identification of new markets and the brokering and
development of new agent relationships.
● Work closely with the Head of Marketing to ensure relevance of messages to various
international and domestic markets. Advise on the marketing collateral, translated materials,
social media messages etc.
● Work closely with Heads of Schools and the Head of Marketing to best share Amazing Learning
successes and progress with parents and the wider community to influence new leads retention.
● Assist with the organisation of Open Events and any corporate events involving local businesses
with which the School is associated for pupil recruitment or retention purposes.
● Work with the Head of Admissions to organise Familiarisation Agent visits to the School, and
attend fairs and events nationally and globally as required.
● Support the Heads of Schools in creating and maintaining mutually beneficial relationships with
feeder schools, universities, local businesses, government entities, education agents and other
organisations to maximise student recruitment and retention.
Other Responsibilities
● Undertake such other reasonable responsibilities and tasks that may be assigned by the
Principal, Head of Admissions and the Regional Head of Admissions
information and keeping records up to date at all times, providing real-time forecasting
numbers for registered and prospective students.
● Liaise with the Heads of Key Stages and/or Schools to arrange transition events for parents,
working closely with teaching staff in order to monitor movement, and with the Heads of School
in arranging personal meetings with families in order to help with retention of non-natural
leavers.
● Establish and grow relationships with educational agents globally, ensuring you maintain a good
level of knowledge of the international student offer at all times.
● When appropriate, to visit new and existing markets to promote the school’s admission
priorities.
● Be aware of market conditions, recruitment trends, emerging markets etc; keep relevant school
staff updated and feed these into strategy and activities.
3. Engagement through brand awareness and external partnerships
● In consultation with the Head of Admissions and working closely with the Director of Boarding
and Head of Marketing, devise and embed an effective international student recruitment
strategy and action plan, including the identification of new markets and the brokering and
development of new agent relationships.
● Work closely with the Head of Marketing to ensure relevance of messages to various
international and domestic markets. Advise on the marketing collateral, translated materials,
social media messages etc.
● Work closely with Heads of Schools and the Head of Marketing to best share Amazing Learning
successes and progress with parents and the wider community to influence new leads retention.
● Assist with the organisation of Open Events and any corporate events involving local businesses
with which the School is associated for pupil recruitment or retention purposes.
● Work with the Head of Admissions to organise Familiarisation Agent visits to the School, and
attend fairs and events nationally and globally as required.
● Support the Heads of Schools in creating and maintaining mutually beneficial relationships with
feeder schools, universities, local businesses, government entities, education agents and other
organisations to maximise student recruitment and retention.
Other Responsibilities
● Undertake such other reasonable responsibilities and tasks that may be assigned by the
Principal, Head of Admissions and the Regional Head of Admissions
Candidate Profile
1. Person specification
● Excellent organisation skills
● High proficiency with all Microsoft software packages including Word, PowerPoint and
Excel, HubSpot and Engage would be preferable
● Strong customer service ethos and excellent problem-solving ability
● Cultural sensitivity and awareness
● A team player
● A team player
2. Competencies
● High attention to detail
● Ability to multi-task
● Prioritises tasks and organises own time effectively
● Ability to communicate with all levels of seniority confidently
● Ability to deliver practical solutions to problems
● Reporting and analysing data
● High attention to detail
● Ability to multi-task
● Prioritises tasks and organises own time effectively
● Ability to communicate with all levels of seniority confidently
● Ability to deliver practical solutions to problems
● Reporting and analysing data
3. Qualifications
● Degree, professional qualifications or relevant work-related experience
4. Experience
● A minimum of 4 years’ experience working within a school’s admissions team would be
preferable.
● Existing agent relationships would be an asset.
ISP Middle Leadership Competencies
1. Collaboration. You actively engage in leading your team; you are collaborative and is a genuine
team player, developing positive and supportive relationships with colleagues to solve problems
and maximise opportunities.
2. Learning & Getting Better. You continually demonstrate personal commitment and passion for
learning and getting better using evidence and feedback; supporting others in their continual
learning, development and growth.
3. Innovation Leadership. You help create an environment where ideas for learning initiatives and
services are generated and can motivate and inspire others through the process of creation
through to completion.
4. Resilience. You can deal with setbacks and challenges calmly and effectively.
5. Community Focus. You are committed to meeting and exceeding the needs and expectations of
your students and their families.
6. Integrity & Ethical Management. You work ethically and with integrity; help others feel valued;
uphold and model the ISP Vision, Purpose and Principles.
1. Collaboration. You actively engage in leading your team; you are collaborative and is a genuine
team player, developing positive and supportive relationships with colleagues to solve problems
and maximise opportunities.
2. Learning & Getting Better. You continually demonstrate personal commitment and passion for
learning and getting better using evidence and feedback; supporting others in their continual
learning, development and growth.
3. Innovation Leadership. You help create an environment where ideas for learning initiatives and
services are generated and can motivate and inspire others through the process of creation
through to completion.
4. Resilience. You can deal with setbacks and challenges calmly and effectively.
5. Community Focus. You are committed to meeting and exceeding the needs and expectations of
your students and their families.
6. Integrity & Ethical Management. You work ethically and with integrity; help others feel valued;
uphold and model the ISP Vision, Purpose and Principles.
Safeguarding & Safer Recruitment
Claremont School is committed to safeguarding and promoting the welfare of children and young
people and expects all staff and volunteers to share this commitment. All post holders are subject to
appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history.
About Claremont & ISP
Claremont School is an independent day and boarding school. The Nursery and the Prep School are
based in St Leonards on Sea, and the Senior School is located in Bodiam, East Sussex. The school is non selective and welcomes children and young people from a large catchment area spanning 25 miles. In addition, one third of the students in the Senior School are international boarders.
Children join Claremont aged 2, and the school offers a British curriculum throughout with GCSEs and iGCSEs at KS4, and A Level and BTechs at KS5. In addition, the school delivers outstanding programmes in Performing Arts (winning an award for outstanding School for Performing Arts in 2021) and in football where students can join the Football academy and look to become professional players.
Claremont School is an independent day and boarding school. The Nursery and the Prep School are
based in St Leonards on Sea, and the Senior School is located in Bodiam, East Sussex. The school is non selective and welcomes children and young people from a large catchment area spanning 25 miles. In addition, one third of the students in the Senior School are international boarders.
Children join Claremont aged 2, and the school offers a British curriculum throughout with GCSEs and iGCSEs at KS4, and A Level and BTechs at KS5. In addition, the school delivers outstanding programmes in Performing Arts (winning an award for outstanding School for Performing Arts in 2021) and in football where students can join the Football academy and look to become professional players.
Results and Value-Added at Claremont are outstanding, with Senior School results beating national
averages year on year, as well as more local independent selective schools. We believe that successful schools are the ones that put learning at the heart of everything they do, always aiming to create rounded individuals that can forge successful careers and lives, in a rapidly changing world. Claremont aims to be the School of Choice for the local area, and supports its young people to excel in all that they do in a safe and inspiring environment.
Claremont School is also part of the International Schools Partnership (ISP) group, comprising
committed colleagues in financially responsible schools around the world, where learning is at the heart of everything we do for our students, colleagues, and parents. We are committed to getting better, all the time.
ISP was founded by an experienced team of committed educationalists and operators who have worked together over many years. ISP’s growing group of private schools are located in the UK, the USA, Canada, Spain, Italy, Switzerland, Costa Rica, the United Arab Emirates, Qatar, Malaysia, Mexico, Chile, Colombia, Ecuador and Peru, educating children and students from 2–18 years of age. ISP has expanded to 63 schools that employ over 8,000 staff and deliver multiple curricula to over 56,000 students located across the globe.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.